General Rental Terms & Conditions

General

  • These terms and conditions apply to all bookings for Villa Sibuya, located at Zandspruit Bush & Aero Estate, R527 Main Road, Hoedspruit, South Africa.
  • By making a booking, you agree to these General Rental Terms & Conditions. We therefore assume that you have read and understood them before making your reservation.
  • Villa Sibuya is privately owned, and we may make changes to the villa from time to time. As a result, the villa may not always look exactly as shown in the photographs on our website. Seasonal changes may also affect the appearance of the surroundings.
  • An information folder for guests is available in Villa Sibuya and contains important information and points we would like to bring to your attention. This information may be subject to change, so we ask that you read through the folder upon arrival.
  • Villa Sibuya is strictly non-smoking, and pets are not permitted.

Bookings

  • Bookings for Villa Sibuya are made by email using the contact details provided on our website. You will receive a confirmation of your booking enquiry.
  • A one-week option can be held to allow time to arrange flights and other travel plans.
  • Once a reservation has been confirmed, the initial deposit must be paid within one week. If payment is not received within this period, we reserve the right to make the villa available for other bookings again.
  • The initial deposit is 25% of the total rental amount.
  • The remaining balance must be paid at least 60 days before arrival.
  • For bookings made within 60 days of the arrival date, the full rental amount is payable immediately.
  • Villa Sibuya is not available for groups of young people. The owners of Villa Sibuya reserve the right to verify the ages of guests.

 

Security Deposit

  • A security deposit of €350.00 is required and must be paid before the keys to the villa are handed over.
  • At the end of the rental period, the host will inspect the villa. If any damage or missing items are found, the guest will be notified by email and the corresponding costs will be deducted from the security deposit. If no damage or loss is found, the full security deposit will be refunded within 10 days after the end of the rental period.

 

Additional Costs

  • The total rental amount includes all applicable additional charges, including local taxes, administrative fees and VAT. Any additional services requested by the tenant, such as a grocery delivery service or additional cleaning, will be charged separately and must be paid locally.

 

Cancellation by the Tenant

As costs are incurred prior to the rental period, the following cancellation terms apply:

  • Cancellations must be submitted by email at all times.
  • Up to and including 120 days prior to the arrival date: 20% of the total rental amount.
  • From 120 days up to and including 60 days prior to the arrival date: 50% of the total rental amount.
  • From 59 days up to and including 21 days prior to the arrival date: 75% of the total rental amount.
  • From 20 days prior to the arrival date up to the arrival date, or in the event of a no-show: 100% of the total rental amount.
  • In the event of cancellation prior to arrival, the villa will be made available for rebooking.
  • No refund will be provided if the tenant vacates the villa before the end of the agreed rental period.

 

Cancellation by the Owner

  • If, due to unforeseen circumstances, the villa becomes uninhabitable, we reserve the right to cancel the rental agreement. The tenant will be notified immediately by email and telephone.
  • The tenant will receive a full refund of all rental payments already made within 10 days. Where applicable, the refund will be calculated on a pro rata basis if the tenant has already stayed at the villa for part of the agreed rental period. The owner shall not be liable for any additional financial losses, inconvenience or expenses incurred as a result of the cancellation.

 

Arrival and Departure

  • Check-in is available from 3:00 p.m. Upon arrival at the estate, the host will be waiting for you at the entrance gate. It is therefore important that you confirm your expected arrival time with the host on the day of arrival. You are also requested to contact the host again approximately 30 minutes before your final arrival time, to ensure that the host has sufficient time to be present at the gate.
  • On the day of departure, the villa must be vacated by 10:00 a.m. Your final departure time must be communicated to the host in advance for the key handover. Late check-out without prior agreement will incur an additional charge.
  • Before leaving the villa, the tenant must ensure that all lights, fans, air-conditioning units and other appliances are switched off, and that all windows and doors are properly closed and locked.
  • The villa must be left clean and tidy at the end of the rental period. This includes tidying the villa and returning all items to the places where they were found upon arrival. Beds must be stripped and the used bed linen placed in the laundry baskets in the utility room. Floors must be swept.

 

Guests

  • The villa can accommodate a maximum of 6 guests overnight.
  • If more than 6 guests stay at the villa without the prior knowledge and approval of the owner of Villa Sibuya, our host reserves the right to refuse access to the villa. In such cases, the booking will be deemed cancelled, and no refund of the rental amount will be provided.
  • Children aged 6 and over are welcome at Villa Sibuya. The villa is not equipped or designed to meet the needs of younger children. For example, there are no railings or safety gates along the terraces, and there is an open connection between the terrace and the swimming pool.

 

Liability

  • The tenant is responsible for using Villa Sibuya and Zandspruit Bush & Aero Estate in a proper and responsible manner, while respecting the peace and quiet of the surrounding area. This includes:

    • Using fire responsibly, including candles, the barbecue and the fire pit. Fires may only be lit in designated areas. The host will inform you if there is an increased risk of fire and open fires are prohibited entirely when applicable. Please also take the direction of the wind into account and always keep a full bucket of water readily available when using the barbecue or fire pit.
    • Ensuring that all windows and doors are closed and locked whenever the villa is left unattended.
    • Villa Sibuya may not be used for parties or events.
    • Diving into the swimming pool is not permitted.
    • Only the bed linen provided at the villa may be used.
    • The lead tenant is liable for any damage caused by themselves, co-tenants or temporary visitors, including damage discovered during the final inspection after departure.
    • Any breakage, missing items or damage to the inventory or the property must be reimbursed by the tenant.
    • In the event of damage, the owners of Villa Sibuya reserve the right to recover the associated costs from the tenant.
    • Any emergencies, damage or other incidents must be reported to the host as soon as possible at all times.

 

  • The owners of Villa Sibuya shall not be liable under any circumstances for:

    • Any disruption, alteration or prevention of the tenant’s stay resulting from unforeseen and/or unavoidable circumstances.
    • Any injury sustained by the tenant as a result of their stay at Villa Sibuya and/or Zandspruit Bush & Aero Estate.
    • Any loss, theft of or damage to personal belongings or vehicles belonging to or used by the tenant.
    • Any interruption to utility services, including water and electricity.
    • Any physical injury caused by animals, including snakes, scorpions, hyenas, leopards or other wildlife, while accessing or staying at Zandspruit Bush & Aero Estate or Villa Sibuya.
    • Any shrinkage or other damage to clothing resulting from washing or drying clothes in the washing machine and/or tumble dryer.
    • Any noise disturbance caused, for example, by roadworks or construction activities.

 

Zandspruit Bush & Aero Estate rules

Villa Sibuya is located within Zandspruit Bush & Aero Estate. While living alongside wildlife in the African bush is a wonderful and unique experience, the Estate has established a number of rules to ensure that people and wildlife can live together safely and harmoniously. All guests are required to comply with these rules:

  • Feeding wildlife is strictly prohibited. It is important to allow nature to take its course and to prevent animals from becoming accustomed to finding food near the homes. The farm management of Zandspruit Bush & Aero Estate closely monitors the welfare of the wildlife.
  • Fishing is not permitted in the dams or rivers. It is also prohibited to remove bones, wood, plants, flowers or any other natural materials from the wilderness area.
  • Driving, cycling or walking on the runway or on the grass between the hangars and the runway is strictly prohibited.
  • Walking is only permitted when carrying a map, sufficient drinking water and a fully charged mobile phone.
  • Please do not leave food unattended, as this may attract unwanted visitors such as squirrels, monkeys and snakes.
  • Guests are responsible for ensuring that all windows and doors are closed when leaving the villa. Please note that monkeys can open the insect screens and enter through open windows, potentially leaving a considerable mess behind.
  • Vehicles must remain on designated roads and tracks. The maximum speed is 30 km/h. Wildlife, cyclists and pedestrians always have right of way.
  • Drones are not permitted anywhere on the Estate.
  • Please do not cause excessive noise. Music must be kept at a volume that does not disturb other residents. Parties and gatherings are not permitted.
  • For your own safety, diving into the swimming pools is not permitted.
  • Please separate and dispose of waste in the designated recycling bins.
  • Please do not leave the bedroom air conditioning running throughout the day. Turning it on approximately 30 minutes before going to bed is sufficient to ensure a cool bedroom.
  • Water is a scarce resource in Africa. Please use water responsibly and avoid unnecessary waste.

 

Complaints

If Villa Sibuya does not meet your expectations, you must report this to the host immediately during your stay. If you are unable to resolve the matter with the host, the complaint must be reported immediately to the owners of Villa Sibuya. This allows an appropriate solution to be considered while there is still an opportunity to address the issue. Only if the complaint is justified and has a significant adverse effect on your stay may an appropriate solution consist of alternative accommodation of at least equivalent standard, subject to availability, or reasonable compensation. The owners of Villa Sibuya are not obliged to provide a solution if this is impossible or would involve unreasonably high costs. If a complaint is not reported during the stay, the tenant forfeits the right to claim compensation.

 

Governing Law

All booking agreements and any related arrangements shall be governed by Dutch law. Any disputes arising from or in connection with this agreement shall be submitted to the competent court.